Privacy policy
How Black & White Studio handles your information on our website and in the BW Studio phone app.
Last updated: 15 October 2026
Who we are
Black & White Studio is a photography and printing studio in Amman, Jordan. This policy covers blackwhitestudios.com and the BW Studio app for Android and iPhone, which show the same account.
What we collect
- Your account: name, mobile number and email. Your password is stored scrambled (hashed), never in readable form.
- Your bookings and orders: dates, service or package, place, notes you write, and the amounts and payments the studio records.
- Photos and files you choose to send us for printing or editing, and the messages you write to the studio in your account.
- Forms: when you send an enquiry or feedback we receive the name, phone, email and message you type, and the internet address (IP) it was sent from, to block spam.
- Notifications: if you allow them, a device token from Apple or Google that lets us send you booking and photo updates.
- Sign in with Google (website and Android app only): if you choose it, Google tells us your name and email.
- Website only: visit counts through Google Analytics. Google Analytics is switched off inside the phone app, and the app has no advertising trackers.
- Website only (not in the phone app): where you came from. Your browser keeps, on your device, the campaign tags in the link you used (such as utm_source or an ad click id), the page you landed on and the site that sent you, for up to three months. If you send an enquiry, chat form or booking, they are sent with it, so we can tell which campaign brought you. This is our own storage: no advertising pixel is used, and nothing is shared with advertisers. Clearing your browser's site data removes it.
- Website chat helper: what you type in the chat window is sent to an AI service (Claude, by Anthropic) so it can answer. Please do not type sensitive details there.
- Studio team only: when a crew member taps Check in or Check out in the app, the phone's location at that moment is saved with the attendance record so the owner and managers can see where the shift started and ended. It is never read in the background and never tracked. This record is kept until the studio deletes it.
What we use it for
We do not sell your information and we do not show advertising in the app.
- To take and manage your bookings, orders and payments, and to deliver your photos.
- To contact you about your booking or order, including notifications you have allowed.
- To keep the studio's accounts, as the studio must.
Who can see it
- Studio staff, only as needed to do the work.
- Apple and Google, only to deliver notifications to your phone if you allow them.
- Google (Analytics on the website; sign-in if you choose it) and Anthropic (website chat helper), as described above.
Your choices
- Delete your account yourself: in the app open More, then Delete my account; on the website open My account, then Delete my account. This removes your sign-in, saved addresses, loyalty points, the photos you sent, your messages and the files we delivered to you, and your phone number and email from our records. Upcoming bookings that are not finished are cancelled.
- What we must keep: the record of orders and payments (invoices) stays for the studio's accounts. On billed orders your name stays, so the invoice still says who it was for; your phone number and email are removed. If your photos or films belong to a wedding that is still being produced, the studio keeps those files until the job is finished, and your link to them is cut.
- Ask to see or correct your information, or ask us to delete anything, by contacting us below.
- Turn notifications off in your phone's settings at any time.
Children
The app is for adults. Parents and guardians can book for their children.
Changes
If we change this policy we will change the date above.