Help and contact
Help with the BW Studio app and your account.
Sign in
- Use your mobile number or email and your password.
- Forgot your password? Open the sign-in page and choose the forgot-password link, or message the studio and we will help.
Bookings
- My bookings shows each booking and its status. A request that is still pending can be cancelled or moved. A confirmed booking can be changed up to a cut-off before it starts (24 hours unless the studio says otherwise).
- After that, please contact the studio.
Photos and invoices
Your finished photos and your invoices are in the app under Photos and More. You can also message the studio there.
Delete your account
Open More, then Delete my account (on the website: My account, then Delete my account). The steps are on the delete-account page; see the privacy policy for exactly what is removed and what the studio must keep.
Privacy
Read how we handle your information in the privacy policy.